Pactbound

Terms of Service

Effective: April 13, 2026. DMG L&D, LLC, a Florida limited liability company.

1. Definitions

  • "Company," "we," "us," or "our" means DMG L&D, LLC, a Florida limited liability company.
  • "Service" means the Pactbound software-as-a-service platform, including the web application, API, mobile application, open-source verifier, and all related services operated by the Company.
  • "User," "you," or "your" means any individual or entity that accesses or uses the Service.
  • "Evidence Bundle" or ".pactbound file" means a cryptographically sealed ZIP archive generated by the Service containing file hashes, Merkle proofs, disclosure hashes, acknowledgment chains, and associated metadata.
  • "On-Chain Record" means a SHA-256 hash or other message submitted to the Hedera Consensus Service (HCS) as part of the anchoring process.
  • "Handoff" means a structured workflow created through the Service to document the transfer of credentials, files, disclosures, or other content with cryptographic acknowledgment.
  • "Subscriber" means a User who has purchased a paid plan.
  • "Content" means any files, text, data, or other materials uploaded or transmitted by a User through the Service.

2. Acceptance of Terms

By accessing or using the Service, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and that you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent. If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service after any changes to these Terms constitutes acceptance of the updated Terms.

3. Service Description

Pactbound provides a tamper-evident handoff protocol that packages sensitive files, disclosures, and acknowledgments into cryptographically sealed Evidence Bundles. Key events: including Merkle root hashes and acknowledgment confirmations: are anchored on the Hedera Consensus Service, a public distributed ledger. The Service is a documentation and record-keeping tool. Evidence Bundles and generated certificates are cryptographic records only. They are not legal instruments, legal opinions, or professional advice of any kind. The Company does not represent that Evidence Bundles satisfy the requirements of any particular law, regulation, court, or jurisdiction. You are responsible for determining whether the Service is appropriate for your compliance or legal needs.

4. On-Chain Immutability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT DATA ANCHORED ON THE HEDERA CONSENSUS SERVICE IS IMMUTABLE BY DESIGN AND BY OPERATION OF THE HEDERA NETWORK. Once a hash or message is submitted to the public ledger: (a) it cannot be modified, overwritten, or deleted by the Company, by you, or by any other party; (b) it will persist on the public ledger independently of the continued operation of the Company or the Service; (c) the Company has no ability to remove or alter On-Chain Records on your behalf under any circumstances, including in response to legal process, data subject requests, contract termination, or account deletion. Account deletion and Content deletion operate on data stored in the Company's systems only and have no effect on On-Chain Records. On-Chain hashes are non-identifying cryptographic digests and do not constitute personal data under GDPR Recital 26. This immutability is a fundamental and intended characteristic of the Service, not a defect.

5. Account Terms

  • You must provide accurate, current, and complete information when creating an account. You agree to keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
  • You must immediately notify the Company at security@pactbound.com if you suspect unauthorized access to your account.
  • One person or legal entity may not maintain more than one free account. Multiple accounts created to circumvent plan limits are prohibited.
  • The Company reserves the right to refuse service, terminate accounts, or remove Content at its sole discretion.
  • You must be at least 18 years of age to use the Service. The Service is not directed at minors.

6. Acceptable Use

Your use of the Service is subject to the Acceptable Use Policy at pactbound.com/legal/acceptable-use, incorporated here by reference. Prohibited uses include but are not limited to: using the Service for any unlawful purpose; uploading malware, ransomware, or malicious code; using the handoff notification system to send unsolicited communications; attempting to gain unauthorized access to the Service or its infrastructure; reverse engineering proprietary components; creating accounts to circumvent usage limits; and using the Service to facilitate fraud, identity theft, or phishing.

7. Payment and Billing

  • Paid plans are billed in advance on a monthly or annual basis as selected at checkout. All amounts are in US dollars unless otherwise stated.
  • All fees are non-refundable except as required by applicable law. EU/UK customers retain any statutory withdrawal rights under applicable consumer protection laws.
  • The Company may change plan pricing with at least 30 days' written notice via email. Continued use after the effective date of a price change constitutes acceptance.
  • Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
  • The free tier is provided as-is and may be modified, restricted, or discontinued at any time without notice.
  • If payment fails, the Company may suspend access to paid features. Accounts with outstanding balances may be terminated after reasonable notice.
  • Stripe processes all payments. The Company does not store payment card numbers or banking credentials.

8. Data and Privacy

Your use of the Service is also governed by the Privacy Policy at pactbound.com/legal/privacy, incorporated here by reference. Files and Content uploaded to Handoffs are encrypted at rest using AES-256-GCM and in transit using TLS 1.3. The Company processes your data as a data controller for account and usage data, and as a data processor for Content you upload on behalf of your customers or end users. Where you use the Service to process personal data of others, you are responsible for having an appropriate legal basis for that processing and for providing required notices to data subjects.

9. Intellectual Property

  • You retain full ownership of all Content you upload to the Service.
  • You grant the Company a limited, non-exclusive, royalty-free license to store, process, transmit, hash, and package your Content solely to provide the Service. This license terminates when Content is deleted from the Company's systems (subject to Section 4 regarding On-Chain Records).
  • The Company retains all intellectual property rights in the Service, including the application code, cryptographic protocols, templates, and brand assets. Nothing in these Terms transfers any ownership of Company intellectual property to you.
  • The open-source bundle verifier is separately licensed under the terms stated in its repository.
  • You may not use the "Pactbound" name, logo, or brand marks without prior written permission from the Company.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100.00). IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; IN SUCH JURISDICTIONS, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) THE HEDERA CONSENSUS SERVICE OR ANY MIRROR NODE WILL REMAIN AVAILABLE OR ACCESSIBLE; (C) ON-CHAIN RECORDS WILL BE READABLE THROUGH ANY SPECIFIC THIRD-PARTY INTERFACE INDEFINITELY; (D) EVIDENCE BUNDLES WILL BE ACCEPTED AS EVIDENCE BY ANY COURT, REGULATOR, OR OTHER AUTHORITY; OR (E) THE SERVICE SATISFIES THE REQUIREMENTS OF ANY PARTICULAR LEGAL, REGULATORY, OR COMPLIANCE FRAMEWORK. THE COMPANY IS A DOCUMENTATION TOOL ONLY AND DOES NOT PROVIDE LEGAL, COMPLIANCE, FINANCIAL, OR PROFESSIONAL ADVICE OF ANY KIND.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its members, officers, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Content; (c) your violation of any applicable law or regulation; (d) your violation of the rights of any third party; or (e) any claim by your end users or customers arising from your use of the Service.

13. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY: IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND THE COMPANY RESOLVE DISPUTES. EXCEPT FOR SMALL CLAIMS COURT ACTIONS, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES (OR COMMERCIAL ARBITRATION RULES FOR BUSINESS ACCOUNTS), RATHER THAN IN COURT. The arbitration will be conducted in English, with hearings (if any) held in Hillsborough County, Florida, or by video conference. The arbitrator's decision will be final and binding. Either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. OPT-OUT: You may opt out of this arbitration clause within 30 days of first accepting these Terms by sending written notice to legal@pactbound.com with the subject line "Arbitration Opt-Out" and your name and account email. Opting out does not affect any other provision of these Terms.

14. Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable with respect to any claim, that claim must be severed from arbitration and brought in court, with the remaining claims proceeding in arbitration.

15. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. For any disputes not subject to arbitration (including applications for emergency relief and small claims), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida.

16. Termination

Either party may terminate these Terms and close an account at any time. You may close your account through the account settings page or by emailing support@pactbound.com. The Company may suspend or terminate your account immediately for material breach of these Terms, non-payment, or conduct that poses a risk to the Service or other users. Upon termination: (a) your right to access the Service ceases; (b) if your organization has no completed handoffs, the Company will delete your Content immediately upon a deletion request; if your organization has completed handoffs, those evidence records (audit trail, acknowledgments, on-chain anchors) are retained permanently per Section 4 and cannot be deleted through self-service account closure — contact support@pactbound.com to discuss closure options for an account with existing evidence records; (c) On-Chain Records are unaffected; and (d) Evidence Bundles already generated remain cryptographically valid and independently verifiable.

17. Changes to Terms

The Company may update these Terms at any time. For material changes, the Company will provide at least 30 days' notice via email to the address on your account or via in-app notification before the new terms take effect. Material changes include changes to pricing, arbitration provisions, liability limitations, and governing law. Changes to correct typographical errors, clarify existing provisions, or address legal requirements may take effect immediately. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

18. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and the Company regarding the Service.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
  • Assignment: You may not assign these Terms without prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
  • Force Majeure: The Company is not liable for delays or failures caused by events beyond its reasonable control, including failures of the Hedera network, third-party infrastructure outages, or acts of government.
  • No Third-Party Beneficiaries: These Terms do not create any rights in third parties.
  • Export Compliance: You represent that you are not located in a country subject to US embargo and are not on any US government restricted party list.

19. Contact

Legal questions and notices: legal@pactbound.com. DMG L&D, LLC. All formal legal notices must be sent to legal@pactbound.com with the subject line beginning with "LEGAL NOTICE."